frequently asked questions
Postage
How much does postage cost?
Standard Domestic (UK) postage costs range from £1 to £3.50.
Express Domestic (UK) postage costs range from £3.60 to £4.50
Prices are calculated based on your parcel's total size and weight, which is dependant on the products you choose.
When will my order arrive?
All orders are dispatched within 1-2 days after purchase.
Standard parcels are sent with Royal Mail 2nd class service, which estimates delivery between 2-5 business days after dispatch.
Express parcels are sent with Royal Mail 24 hr service. Please bare in mind if order is placed on a Saturday or Sunday, it won't be collected until Monday - so earliest possible delivery for this service is a Tuesday.
You will receive a dispatch email once your order is in the post.
When placing an order, please bare in mind Saturdays and Sundays are not officially counted as business days. Also please make sure to take into consideration National and Bank holidays, as these can cause delays in the postal system outside of our control.
My order has not arrived yet
Although it is rare, sometimes parcels take slightly longer to arrive. We understand how frustrating this can be but we ask to please allow 7 working days and then contact us so we can try resolve the issue.
It is always worth checking with neighbours to see if the parcel has been handed to them or check if it is being held for reedelivery at your local delivery office. This is generally more likely for larger parcels, such as A3 prints, that may not fit in letterboxes or in situations where there is no appropriate 'safe place' to leave them.
When delays occur with the postage system, we find it equally annoying as we have little control over the situation so we ask you cooperate with us whilst we try to mutually resolve the issue as best as we can.
It is the customers responsibility to provide an accurate postage address for shipping. If address is incorrect or incomplete, meaning delivery cannot occur - we recommend re-ordering.
Do you post internationally?
YES!
However, we ask that any international customers place their orders through our Etsy shop due to custom laws. This website does not currently support international addresses entered at checkout.
Product Enquiries
Can I get a custom size?
YES! We want to make sure our prints are the perfect match for you.
If you would like a custom sized print to fit a specific frame, or if you are interested in a larger scale print, please fill in our enquiry form and we will provide an accurate quote.
Production times and prices for these will vary depending on the order specifics.
Do you offer framing?
Frames are not included in print purchases from this shop.
Frames seen in product listings are for photo purposes only.
If you are looking for advice or recommendations on framing, please get in touch and we will assist where possible.
Do you offer commissions?
We do offer commissioned prints on a limited/selective basis.
If you are interested, please get in touch using the contact form page. We can then provide an accurate quote and timescale.
Please note commissions are only accepted based on Isabella Fay's current workload but please do not hesitate to contact us to find out more.
What is the return and cancellation policy?
We do not accept cancellations or accept returns or swaps.
Every order is printed on demand after purchase. Once an order has been placed, the printing and production process can start within minutes.